Privacy Policy

Last updated: February 2025

1. Introduction

CampPlus ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and all other applicable data protection legislation.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at campplus.pages.dev (the "Site").

2. Information We Collect

2.1 Information You Provide

• Contact forms: Name, email address, phone number, and message content when you use our contact form.
• Newsletter: Email address when you subscribe to our newsletter.
• Vendor enquiries: Business name, contact details, and any information you provide when requesting to exhibit.

2.2 Information Collected Automatically

• Cookies: We use essential cookies to ensure the site functions correctly and optional analytics cookies to understand how visitors use the site.
• Usage data: Pages visited, time spent on pages, referral source, browser type, device type, and IP address.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you newsletters and marketing communications (with your consent).
• To improve and optimise our website.
• To connect you with relevant vendors and service providers.
• To comply with legal obligations.

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: You have given us explicit consent (e.g., subscribing to a newsletter).
• Legitimate interest: Processing is necessary for our legitimate business interests (e.g., improving the site).
• Contractual obligation: Processing is necessary to fulfil a contract or pre-contractual steps.
• Legal obligation: Processing is required by law.

5. Cookies

Our site uses the following types of cookies:

• Essential cookies: Required for the site to function (e.g., cookie consent preferences). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., page views, traffic sources). These are only set with your consent.

You can manage your cookie preferences at any time through the cookie banner or your browser settings.

6. Data Sharing

We do not sell your personal information. We may share your data with:

• Vendors and exhibitors: When you enquire about a specific vendor's products or services, we may share your contact details with them.
• Service providers: Third-party services that help us operate the site (e.g., hosting, analytics).
• Law enforcement: When required by law or to protect our rights.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for a maximum of 24 months unless an ongoing business relationship exists.

8. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent at any time.
• Lodge a complaint with the Information Regulator of South Africa.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our site is served over HTTPS and hosted on Cloudflare's secure infrastructure.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

11. Children's Privacy

Our site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@campplus.co.za
• Phone: +27 12 345 6789
• Address: Hartbeespoort, North West, South Africa

You may also contact the Information Regulator of South Africa at inforegulator.org.za.